Careers

Job Title: Customer Service Representative

Reports to: Customer Service Manager

Location: Milford Center, Ohio (Remote/Hybrid)

 Job Description:

We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be dedicated to providing exceptional support and ensuring customer satisfaction. As a Customer Service Representative, you will be the primary point of contact for our customers, addressing their needs, resolving issues, and ensuring a positive experience with our company.

Key Responsibilities:

• Customer Support: Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and courteous manner.
• Issue Resolution: Address and resolve customer complaints, concerns, and issues promptly and effectively, ensuring customer satisfaction.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to provide accurate information and support to customers.
• Order Management: Manage orders end-to-end, including but not limited to processing incoming orders, track and communicate status updates, provide tracking information, and provide supporting documentation as needed
• Record Keeping: Document customer interactions and transactions in our CRM system, including details of inquiries, complaints, and actions taken.
• Feedback Collection: Gather and relay customer feedback and suggestions to help improve our products, services, and customer experience.
• Inside Sales: Manage inbound and outbound sales calls, convert leads into customers, and support the sales team in driving revenue growth
• Collaboration: Work closely with other departments, such as sales and technical support, to resolve customer issues and ensure a seamless experience.
• Training and Development: Stay updated with the latest product developments, company policies, and industry trends to enhance service delivery.
• Other: Assist with projects and other duties as required

Qualifications:

• Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Experience: Previous experience in a customer service role or related field is a plus.

Skills:

• Excellent verbal and written communication skills.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to handle stressful situations with composure and professionalism.

Attributes:

• Empathetic and patient with a genuine desire to help customers.
• Highly organized and able to manage multiple tasks simultaneously.
• Team player with a positive attitude and strong work ethic.